Assessments / FOCUS
FAQ and Getting Support
Outline — content pending
This page is structured but not yet written. The SRSS implementation guide does not cover FOCUS, so the mechanics below need to be confirmed with the FOCUS product owner before this page is published.
Getting Support
Support channels are the same as for every Standard Education product: email support@standardeduanalytics.com, or open a request from within portal.standardeducation.com.
Setup and Rosters
Questions about roster format, setup time, and availability.
Student Access
Questions about how students get in and what they need.
Administration
Questions about session length, devices, and make-ups.
Results
Questions about scoring, dashboards, and exports.
Open Questions
Each section above needs its questions filled in once FOCUS implementation mechanics are confirmed. Availability is the most common inbound question today — FOCUS is a newer addition and may not yet be available for all districts.