Administration

Manage Users

Use Manage → Users to give staff the access they need and keep it up to date. You can add a person, review their roles and schools, help with an invitation, or deactivate an account when access is no longer needed.

Watch the walkthrough

Watch on YouTube. The written steps below cover the same workflow. Screenshots use example accounts in Garden School District; your school names and available controls may differ.

Before you start

Your role determines which people you can manage:

Your roleWho you can manage
District adminPeople whose roles are all within your district.
District userDistrict users, school admins, school users, and teachers within your district. District admins are read-only.
School adminSchool admins, school users, and teachers whose roles are all within the schools you manage.
School user or TeacherNo user-management access. Ask your school or district administrator for changes.

You cannot manage your own account through this page. People with roles outside your scope may be read-only. The page explains who can help: another administrator, your district administrator, or Standard Education.

Find a user

  1. Open Manage in the left sidebar, then select Users.
  2. Search by the person's name or email.
  3. Use Role or Status to narrow the list. Select Clear filters to start over.
  4. Use Sort by to order people by status, name, last sign-in, or when they were added.
  5. Select a person's name to open their details. The three-dot Actions menu also provides View details and actions available for that account.
Manage menu open to Users, with the list filtered to the example account John Doe.
Open Manage → Users, then search or filter the list.

The status badge tells you where an account stands:

StatusWhat it means
ActiveThe account is enabled and has no pending email invitation. An active account may still show Never under Last sign-in, including a new single sign-on account.
InvitedAn email invitation has been sent but not accepted. The expiry date appears below the badge.
Invite expiredThe invitation was not accepted before its expiry date.
DeactivatedThe person cannot sign in. Their roles and history are retained.

Add a person

  1. Select Add users → Add a person.
  2. Enter the person's First name, Last name, and Email. Check the email carefully: this is the address they will use for access.
  3. Choose one Role. The cards describe what each role can see and do; only roles you can grant appear.
  4. For School admin, School user, or Teacher, open Schools, choose one or more schools, and select Done. District roles apply to the whole district.
Add a person form with example name Alex Example, School user selected, and Adams Elementary School assigned.
Choose the role the person needs, then assign schools for a school-level role.
  1. Review How they sign in. Standard Education sets this for your district:
    • Email invitation: the person receives a link to set their own password. The form states how long the link lasts.
    • Single sign-on: the person signs in with the district's configured provider using this email. There is no password to set here. If shown, Send a welcome email tells them the account is ready; leaving it unchecked does not prevent them from signing in.
  2. Select Add person. The confirmation tells you whether an invitation or welcome email was sent.
How they sign in shows the district's email invitation setup, followed by Cancel and Add person buttons.
Review the district's sign-in method before adding the person.

Email already in use?

Use the existing account rather than creating a duplicate. If you can open it, review its roles or reactivate it as appropriate. If the account is managed outside your scope, ask your district administrator or Standard Education for help.

Update a name, role, or school

Open the person's name from the Users list. Details shows their sign-in method, home district, added date, and last sign-in. Schools and roles shows their current access.

John Doe's user page with Details, Edit name, two school admin assignments, Remove controls, and Add a role.
Review the person's existing access before making a change.
  • Change a name: select Edit name, update the first or last name, and select Save name. This control does not change their email address.
  • Add access: select Add a role, choose the role and any required schools, then select Add role.
  • Change a role or school assignment: add the new assignment first, then select Remove beside the assignment they no longer need. Adding a role does not replace existing roles automatically.

A person must keep at least one role. To remove all access, deactivate the account instead. The Activity section records invitations, role changes, and deactivations.

Help with an invitation

Find the person and open their three-dot Actions menu. For an Invited or Invite expired account:

  • Resend invitation sends a fresh invitation email with a new expiry date. Ask the person to use the newest email.
  • Reset expiration extends the existing invitation without sending an email. Use it when the person already has the invitation and needs more time.
John Doe's Actions menu showing View details, Resend invitation, Reset expiration, and Deactivate.
Resend invitation sends an email; Reset expiration does not.

For a single sign-on account that has not signed in yet, Resend welcome email may appear instead. An active email-and-password user who has forgotten their password should use the reset link on the sign-in page; see Logging In.

Deactivate or reactivate a person

Deactivate access

  1. Find the person and select Actions → Deactivate, or open their details and select Deactivate user.
  2. Check the name in the confirmation.
  3. Select Deactivate user to confirm.
Deactivate John Doe confirmation explaining that sign-in is blocked while roles and history are kept, with Cancel and Deactivate user buttons.
Check the person's name before confirming deactivation.

The person can no longer sign in, but their account stays in the list with its roles and history. If you made a mistake, use Undo in the confirmation message or reactivate the account.

Restore access

  1. Set the list's Status filter to Deactivated and find the person.
  2. Open their Actions menu and select Reactivate, or select Reactivate on their details page.
  3. Review the confirmation and their existing roles. If they never accepted their original invitation, reactivation also sends a new invitation.

If you cannot make a change

  • You do not see Manage → Users: your role may not include user management. Contact your district administrator or Standard Education.
  • An account is read-only: follow the explanation on the person's page. You cannot change yourself, someone above your role, or someone with assignments outside your scope.
  • Add person is unavailable: check that the name, email, role, and any required schools are complete. Resolve any email-in-use message.
  • Someone did not receive an email: verify the address and ask them to check spam or junk. Resend an invitation only for an account with a pending invitation; use the district's sign-in instructions for single sign-on.
  • An email address needs changing: contact Standard Education. Edit name only updates the name.

For help, open Help center or the question-mark support button in the portal.

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